An answering service can help you better manage and respond to the phone calls that come into your business. You can use an answering service to help screen all your calls, or you can use an answering service to take care of calls that come in after your regular business hours. An answering service can provide your business with a variety of different services to help meet your needs and the needs of your customers.

Service #1: After Hours Support

You can not be at the phone all the time, which is why it can be great to use an answering service to provide after-hour support. That way, no matter what time of day someone calls your business, their phone call is always answered.

Many businesses that provide a service, such as plumbers or HVAC professionals, use after-hour supports to allow them to provide emergency services to customers who experience issues after hours. Even if you are not providing an on-demand service, having someone answer your phone after hours can improve customer satisfaction and can help improve your business image and customer relations.

Service #2: Overflow Call Management

Sometimes, you just get more calls than your in-house team can manage. This may happen if you run a special promotion that causes people to call into your business. Or this may happen during the busy time for your business.

One of the easiest ways to turn off customers is to not answer their phone calls or to cause a customer to wait too long inside of menus or on hold before talking with an actual person.

With overflow call management, you can provide the call center with the information that they need to handle and process your customer calls. That way, when you get a spike in calls, you can still provide quality customer service.

Service #3: Call Filtering

Sometimes, you only want or have the time to deal with certain calls. An answering service can help filter your calls. They can take care of calls about basic information, such as what time you are open or where you are located.

They can even set appointments. They can make sure that the only calls that come through are the ones that you personally need to deal with This will greatly reduce the time you spend on calls and will make sure that the calls you do handle are worth your time.

Service #4: Appointment Booking

You can integrate your appointment booking software with the answering center so that the answering center can book appointments for your business. You can even have the call center make reminder calls about appointments.

An answering service is a partner who can help you provide better customer service through features such as after-hours answering, overflow call management, call filtering, and appointment booking. Working with an answering service will help you better serve your customers and free up your time in the office as well.

To learn more about this topic, contact a 24-hour answering service today.